At tosspk, protecting your personal data is a core responsibility, not an afterthought. This Privacy Policy explains in plain terms what information we collect from Pakistani players, how we use it, who we share it with, and what rights you hold over your own data.
Six core privacy principles that guide every decision tosspk makes about your personal information.
tosspk collects only the personal data that is strictly necessary to operate your account, process PKR transactions, verify your identity, and comply with regulatory obligations. We do not harvest data for the sake of it.
All data transmitted between your device and tosspk's servers is protected using TLS 1.3 encryption. Sensitive data at rest — including CNIC details and payment information — is stored using AES-256 encryption standards.
You have the right to access, correct, and request deletion of your personal data held by tosspk. You may also object to certain types of processing. Requests can be submitted at any time to [email protected].
tosspk does not sell, rent, or trade your personal data. Data is shared with third parties only where necessary to deliver the platform's services — such as payment processors, KYC providers, and licensed game suppliers — all of whom are bound by strict data protection obligations.
tosspk uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse platform performance. You can manage your cookie preferences at any time from your browser or Account settings.
In the unlikely event of a personal data breach that poses a risk to affected players, tosspk will notify impacted account holders within 72 hours of becoming aware of the breach, as required under applicable data protection standards.
This Privacy Policy ("Policy") describes how tosspk ("tosspk", "We", "Us", "Our") collects, uses, stores, discloses, and protects personal information provided by users ("You", "Player", "User") of the tosspk online casino and sports betting platform accessible at tosspk.org. By registering an account or using any service on tosspk, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy forms part of tosspk's broader Terms and Conditions, which you should also review.
tosspk is committed to handling your personal data with care, transparency, and respect. As an online gaming platform serving players across Pakistan, we are required by applicable regulations to collect certain categories of personal data for identity verification, fraud prevention, and responsible gaming purposes. This Policy sets out clearly and honestly what that data is, why we need it, and how we keep it safe.
We understand that Pakistani players value their privacy. Whether you are depositing via JazzCash in Karachi, placing a PSL cricket bet from Lahore, or spinning the slots from Islamabad, the same data protection standards apply to every tosspk account holder regardless of location within Pakistan.
Plain-Language Summary: We collect your data only to run your account securely, process your PKR transactions, comply with our legal obligations, and give you a better gaming experience. We do not sell your data. You can ask us what we hold about you at any time.
For the purposes of this Privacy Policy, tosspk acts as the Data Controller in respect of personal data collected through the tosspk platform at tosspk.org. As Data Controller, tosspk determines the purposes for which and the means by which your personal data is processed.
If you have any questions about how tosspk processes your data, or if you wish to exercise any of your data rights, you may contact the tosspk Data Protection team using the details provided in Section 14 of this Policy. All data-related requests are handled confidentially and within the timeframes prescribed by applicable data protection law.
Contact Point: Data protection enquiries should be directed to [email protected] with the subject line "Data Protection Request". Our team will acknowledge your request within five (5) business days.
When you create a tosspk account, we collect the following information to verify your identity and set up your player profile:
As part of our Know Your Customer (KYC) obligations, we may request and store copies of the following documents:
We collect records of all financial transactions conducted through your tosspk account, including:
We automatically collect technical and behavioural data when you interact with the tosspk platform:
If you contact tosspk's support team via live chat, email, or any other channel, we retain records of that correspondence including the content of your messages, the channel used, and the timestamp. This data is used to resolve your query, train our support staff, and maintain quality records.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Name, CNIC, date of birth | Account creation, KYC verification, age check |
| Contact Data | Mobile, email, address | Account communications, OTP, support |
| Financial Data | Deposit/withdrawal records, PKR amounts | Transaction processing, AML compliance |
| KYC Documents | CNIC copy, utility bill, selfie | Regulatory compliance, fraud prevention |
| Usage Data | IP, device, session logs, game history | Platform security, responsible gaming monitoring |
| Communications Data | Support chat transcripts, emails | Query resolution, quality assurance |
tosspk uses the personal data collected for the following specific purposes:
tosspk processes your personal data on the following legal bases, depending on the specific processing activity:
Note on Consent Withdrawal: Withdrawing marketing consent will not affect your ability to use your tosspk account or access any core platform services. You can manage your communication preferences from your Account settings or by contacting [email protected].
tosspk engages carefully selected third-party service providers to assist in operating the platform. These providers process your data only on tosspk's instructions and are contractually prohibited from using it for their own purposes. Categories of service providers include:
tosspk may disclose your personal data to gaming regulatory bodies, financial intelligence units, law enforcement agencies, or courts where required or permitted by applicable law. Such disclosures may include transaction data, account history, and identity records where a lawful request is received or where tosspk has a legal obligation to report.
In the event of a merger, acquisition, restructuring, or sale of all or part of tosspk's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the identity of the new data controller via a prominent notice on the platform or a direct communication to your registered contact details.
Prohibited Sharing: tosspk does not sell, rent, exchange, or otherwise commercially transfer your personal data to third-party advertisers, data brokers, or unaffiliated businesses. Your data is not used to build advertising profiles for third-party commercial gain.
tosspk retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying applicable legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | 5 years after account closure | AML regulations, regulatory audits |
| KYC Documents | 5 years after account closure | Regulatory compliance, legal obligations |
| Transaction Records | 5 years after account closure | Financial record-keeping, AML obligations |
| Support Communications | 3 years from last interaction | Dispute resolution, quality assurance |
| Responsible Gaming Records | 5 years after account closure | Player protection, regulatory audits |
| Marketing Preferences | Until consent withdrawn or account closed | Consent management |
| Technical & Usage Logs | 12 months from collection | Security monitoring, platform analytics |
Where tosspk is required by law to retain data for longer than the periods stated above, the legal requirement will take precedence. Following the expiry of the applicable retention period, data is securely deleted or anonymised such that it can no longer be associated with an identified or identifiable individual.
Cookies are small text files placed on your device by a website when you visit it. tosspk uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) to operate the platform correctly and to understand how players use it.
You can control cookies through your browser settings. Most browsers allow you to refuse some or all cookies, or to receive a notification when a cookie is set. Please note that disabling strictly necessary cookies will impair your ability to log in and use the tosspk platform. Disabling functional and analytics cookies will not prevent you from using core services but may reduce the quality of your experience. You can also manage your marketing cookie preferences from within your tosspk Account settings panel.
tosspk implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
While tosspk takes every reasonable measure to protect your data, no online system can guarantee absolute security. You are responsible for keeping your login credentials confidential and for ensuring the device you use to access tosspk is adequately secured. If you believe your account has been compromised, contact tosspk support immediately.
Subject to applicable law, you have the following rights in relation to your personal data held by tosspk:
To exercise any of these rights, please contact tosspk's data protection team at [email protected]. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request to prevent unauthorised data disclosures.
No Fee: Exercising your data rights is free of charge. tosspk will not charge you for handling a data subject access request unless the request is manifestly unfounded or excessive, in which case a reasonable fee or a refusal to act may apply at tosspk's discretion.
tosspk's services are strictly intended for adults aged 21 years and above. tosspk does not knowingly collect, process, or store personal data from individuals under the age of 21. All account registrations are subject to age verification as part of the KYC process.
If tosspk becomes aware that personal data has been collected from a person under 21 years of age, that data will be deleted as promptly as technically feasible, the associated account will be closed immediately, and any real-money funds deposited by the minor will be returned to the originating payment source where possible.
Parents & Guardians: If you believe a minor in your care has registered a tosspk account or submitted personal data to tosspk, please contact us immediately at [email protected]. We will act on all such reports as a matter of priority. We strongly recommend the use of parental control software on shared or family devices to restrict access to online gambling platforms.
tosspk may transfer your personal data to service providers or infrastructure located outside Pakistan for the purposes of cloud hosting, KYC processing, game delivery, and customer support operations. Where such transfers occur, tosspk ensures that adequate safeguards are in place to protect your data to a standard equivalent to what would be required under applicable data protection principles.
These safeguards may include contractual data protection clauses incorporated into agreements with receiving third parties, transfers to countries that have been assessed as providing an adequate level of data protection, or other mechanisms permissible under applicable law. If you would like further information about the safeguards applied to international data transfers from your tosspk account, please contact [email protected].
tosspk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The "Last Updated" date at the top of this page will be revised whenever a material change is made.
Where changes are material — meaning they significantly affect how we process your data or your rights in relation to that data — tosspk will provide advance notice via a prominent banner on the platform or a direct notification to your registered email address or mobile number. Your continued use of the tosspk platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed about how tosspk is protecting your personal information. If you disagree with any changes to this Policy, you should stop using the platform and may request account closure by contacting support.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way tosspk handles your personal data, please reach out to us through the following channel:
tosspk Data Protection & Support Team
Email: [email protected]
Subject Line: "Privacy Policy Enquiry" or "Data Subject Request"
Response Time: Within 5 business days for formal data protection queries
Live Chat: Available 24/7 on the tosspk platform for general account support
For responsible gaming concerns, including voluntary self-exclusion, please visit our dedicated Responsible Gaming page or include "Responsible Gaming" in your support email subject line. All responsible gaming requests are treated as priority matters and actioned within 24 hours.
For all other legal or compliance queries, including those related to the tosspk Terms and Conditions, please include the relevant page reference in your communication so we can route it to the appropriate team member promptly.
Now that you know how we handle your data, join thousands of Pakistani players enjoying secure cricket betting, live casino games, and fast PKR payouts on tosspk.
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